What should I do if I think someone else accessed my account without permission?

Change your password immediately, then contact our security team at support@erek2d.app. We'll review your login history, freeze suspicious activity, and help you secure your account and any linked payment methods.

LEGAL REFERENCE

Your privacy is how we build trust

We collect and handle your personal data with the same care you'd want when signing into your account. This policy explains exactly what we gather, why we need...

Account SecurityPayment ProtectionData TransparencyYour Control

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Privacy Policy: What We Collect and Why

When you open an account on erek2d, we ask for information to verify your identity, process your payments through DANA, OVO, GoPay and QRIS, and keep your account safe. We collect your name, contact details, payment method preferences, and transactional history. This information helps us prevent fraud, meet legal obligations in supported regions, and improve your lobby experience. We do not sell

your personal data to third parties. Your information is encrypted, stored securely, and accessible only to you and our support team when you request help.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Questions About Your Privacy?

WHY VISITORS TRUST US

How We Protect Your Trust

Encryption Standard

All data travelling between your device and our servers uses TLS 1.2+ encryption, the same protocol banks use to protect...

Payment Data Isolation

Your DANA, OVO, GoPay and QRIS details are tokenized and never stored in plain text. Payment processors handle the actual...

Compliance Audits

We conduct quarterly security reviews and maintain compliance with data protection standards relevant to supported Indonesian regions.

Access Logs

Every login, payment and support interaction is logged. You can review your account activity anytime from the security section of...

Third-Party Verification

Our systems are tested by independent security firms to identify vulnerabilities before they affect your account or personal information.

Data Retention Policy

We keep your account and transaction records for seven years after closure to meet legal obligations, then securely delete all...

Consistency Across erek2d Policies

Privacy Policy

You are reading this now—covers all personal data collection, storage, and your rights to access or delete information from your account.

Terms of Service

Defines your account responsibilities, deposit and withdrawal rules, and the gaming boundaries you agree to when you join erek2d.

Payment Terms

Explains deposit timelines via DANA, OVO, GoPay and QRIS, withdrawal processing, and fees tied to each payment method on our platform.

Cookie Policy

Details how we use cookies and tracking pixels to remember your login, language preference, and lobby activity across browser sessions.

Anti-Fraud Policy

Describes how we detect suspicious activity, prevent account takeover, and protect your balance during unexpected login attempts.

Support & Disputes

Outlines how we handle transaction disputes, account freezes for verification, and the escalation path if you disagree with our decision.

Data Deletion Request

Explains the formal process to request permanent removal of your personal data after account closure, subject to legal retention limits.

AT A GLANCE

What Shapes Our Privacy Approach

Instant Account Verification We verify your identity fast using only the information needed to unlock your account. No unnecessary fields, no surplus data collection delays.

Transparent Tracking You see every login attempt, every payment method added to your account, and every withdrawal request in your activity log in real time.

Payment Method Masking Your DANA, OVO, GoPay and QRIS details display as masked digits in your dashboard so you know what's connected without exposing full credentials.

Consent-First Emails We send account alerts and policy updates only to the email you chose at signup. Unsubscribe from marketing without losing security notices.

Local Data Residency Your personal data is stored in data centres serving supported Indonesian regions, reducing transit delays and keeping your information geographically closer.

Privacy Dashboard Download a full copy of your personal data anytime, see what we've collected, and request corrections if any account details are out of date.

Privacy & Data Questions Answered

We collect your full name, email, phone number, date of birth, home address and payment method details. This is required to verify your identity, comply with regulations in supported regions, and process your DANA, OVO, GoPay and QRIS transactions securely.

We retain your account records, transaction history and personal information for seven years after closure to meet legal obligations. After that period, we securely delete all data. You can request earlier deletion subject to compliance limits.

No. We do not sell, rent or lease your personal data to third parties. We share information only with payment processors (DANA, OVO, GoPay, QRIS), fraud prevention partners, and law enforcement when legally required in supported regions.

Yes. Log into your account, navigate to Privacy Settings, and select Download My Data. We'll compile your full profile—account details, transactions, login history—into a file within five business days.

We never store your full payment credentials. Your DANA, OVO, GoPay and QRIS details are tokenized and encrypted. Payment processors handle the actual transaction. Your account shows only a masked reference to your chosen method.

Change your password immediately, then contact our security team at [email protected]. We'll review your login history, freeze suspicious activity, and help you secure your account and any linked payment methods.

Yes, to remember your login state, language preference, and lobby layout across sessions. You can disable non-essential cookies in your browser settings without breaking your ability to play or access your account.